The Plant, Cyber & Digital Operations department is responsible for designing, securing, and continuously improving plant operations that support reliable and compliant OT services across regions. It defines the governance for service delivery, ensuring services are secure by design, aligned with industry standards (e.g., IEC 62443, ITIL), and operationally ready. Through close collaboration with engineering, digital, commercial, and plant stakeholders, OT Operations enables resilient operations, manages risk and change, leverages data-driven performance insights, and supports automation and continuous improvement.
OT Service Design: Design of operational processes and governance for new OT services and for major changes to existing services, from concept and definition through documentation, validation, and operational readiness
Service Blueprinting & Documentation: Develop and maintain service blueprints, operating models, RACI matrices, and service process flows, ensuring services are well‑defined, supportable, and value‑driven
Operational Readiness & Transition:
Define the run model for each service (roles, processes, tooling, data flows, SLAs/OLAs) and work closely with Service Delivery and Transition teams to ensure smooth go‑live and handover
Ensure cybersecurity, compliance, and risk considerations are embedded into service designs in collaboration with cybersecurity experts and aligned with applicable OT standards
Continuous Improvement & Service Optimization: Identify opportunities to improve performance, cost efficiency, resilience, and customer experience, including the application of automation and AI where applicable
Design Governance Support: Align service designs with the service portfolio strategy set by the Service Design Owner and support design reviews, trade‑off decisions, and lifecycle planning
Bachelor's or master's degree in engineering, Information Technology, Automation, Operations Management, or a related field
Experience: 3+ years of expe
📌 OT Service Design Specialist (Madrid)
🏢 Vestas
📍 Madrid