Senior Customer Success Manager - Barcelona
At Fourthline, our mission is to fight financial crime. We help protect the general financial system by verifying millions of identities for banks, neobanks, online brokers, crypto exchanges, and insurers like N26, Trade Republic, flatexDEGIRO, Nationale Nederlanden, Qonto, Shine, Solarisbank, and more.
As a Senior Customer Success Manager at Fourthline, you'll own the relationships with our most strategic and enterprise customers. That means driving retention, accelerating product adoption, and spotting — and closing — upsell and cross‑sell opportunities. Day to day, you'll work closely with our wider Commercial team, Solutions Engineering, Customer Operations, Delivery Managers, Product Managers, Legal, Compliance, and other key stakeholders — making sure collaboration across these teams is smooth and effective.
Our Customer Success Managers put customers first, stay ahead of opportunities, and navigate complex cross‑functional projects with confidence. And yes — they still make time for a (virtual)



cold drink with the team on Friday afternoons. Lead Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs) with senior customer stakeholders to align on strategy and set clear objectives.
Monitor and strengthen the health of every customer relationship in your portfolio.
Lead contract renewal negotiations with strategic accounts, in close collaboration with Legal and relevant internal stakeholders.
Develop and share best practices that support scalable, sustained customer growth.
Bring learnings from your past experience to help shape and improve how Customer Success works at Fourthline.
Mentor and coach junior members of the Customer Success team, helping them grow and deliver more impact.
5–7 years in customer‑facing roles such as account management, sales, or customer success.
~ Experience in financial services and/or risk and compliance industries — FinTech or RegTech background is a strong plus.
~ A prove

📌 Senior Customer Success Manager (Barcelona)
🏢 Fourthline
📍 Barcelona