Beyond powers the business of short-term rentals with a best-in-class Revenue Management System used by thousands of property managers and owners around the world. We’re profitable, growing fast, and building with the latest technologies—including AI—to help our customers unlock more revenue with less effort. Behind our product is a integral team of 180+ Beyonders who bring curiosity, craft, and care to everything we do. Beyond is looking for a Senior Customer Success Manager to join our growing team. Reporting to our Manager of Customer Success, EMEA, you will manage our largest customers and those who have an outsourced revenue manager as part of our Guidance offering. You will deliver a white-glove customer experience and collaborate with the Revenue Management team. As the world and travel landscape shift, you will help customers not only survive but thrive.
Providing analyses on booking trends and pricing performance for clients
Building relationships with customers by driving value using a consultative approach to become an influencer and trusted extension of their team




Training clients on the basics of revenue management and how to effectively use our tool to increase revenue
Ensuring our customer’s success by analysing how they can maximise revenue and utilise Beyond to review booking data and charts to make pricing decisions
Monitoring and reporting on the health and risk of assigned accounts
Reviewing Beyond’s algorithm performance in existing markets, making actionable recommendations based on data-driven insights
Partnering closely with the Revenue Management, Sales, and Customer Experience Teams and mentoring junior team members
Enjoy working with people: you are driven to provide an excellent customer experience.
Be data-minded: you are exceptional with data and leveraging it to make strategic decisions.
3+ years of experience working in customer success or revenue management
~ Fluency and ability to work with customers in English and French
~ Experience

📌 Senior Customer Success Manager (Madrid)
🏢 Beyond
📍 Madrid