Customer Success Manager - French/Spanish
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We are seeking a highly skilled and proactive Senior Project Manager (PM) or Service Manager (SM) to oversee and support a team of customer support professionals delivering high-quality service to a key client. The ideal candidate will have strong leadership capabilities, client-facing experience, and a proven track record of managing service delivery in a fast-paced, customer-oriented environment.
Lead day-to-day operations for 15-20 Cloud Solution Architects (CSAs), ensuring capacity planning, resource allocation, service quality, performance, and customer satisfaction.
Assigning, monitoring, and coordinating resource allocation, resource conflicts, day-to-day end-customer facing project deliverables, matching skills to end-customer requirements, and timely escalation to internal and client stakeholders for any situations where the client demands cannot be met.
Act as the main point of contact between the client (delivery managers, account managers,



resource managers, regional technical POD leaders) and internal teams (integral and local), maintaining strong, collaborative relationships.
Manage SLAs, KPIs, and other contractual obligations, ensuring performance metrics are consistently met or exceeded.
Facilitate daily stand‑ups, weekly reviews, and regular reporting on team performance, incident trends, and customer feedback.
Identify and drive continuous improvement opportunities in support workflows, documentation, and escalation procedures.
Support resource sourcing, interviews, hiring, planning, onboarding, training, and career development of team members.
Align with internal stakeholders (HR, IT, Finance) to ensure smooth operations and delivery compliance with local employment laws, resource management trends, managed.
Bachelor’s degree in business, IT, or a related field.
Networking, Windows Servers, Azure, Dynamics, SQL, Development,

📌 Customer Success Account Manager (Barcelona)
🏢 Concentrix
📍 Barcelona