With a team of over 76,000 individuals representing more than 150 nationalities, we are a truly integral company driven by passion, innovation, and excellence.
Across 73 countries and 1,000 locations, our teams bring energy, creativity, and commitment to delivering world-class travel retail and food & beverage experiences.
We operate across multiple channels - including airports, motorways, cruise ships, ports, railways, and more - offering endless opportunities for collaboration and growth. Our people are empowered to make an impact, supported by a culture that values teamwork, development, and innovation.
Sustainability and social responsibility are embedded in our strategy, ensuring we grow in a way that benefits both our employees and the communities we serve.
The Loyalty Data Scientist plays a critical role in advancing Avolta's transformation from traditional reporting-led analytics to AI-powered, personalized traveler engagement at scale. Leveraging Traveler360 data, this role develops and deploys advanced analytics, machine learning models,



and AI-driven decisioning capabilities that enhance loyalty performance, optimize customer experiences, and increase customer lifetime value.
The position holder owns the end-to-end delivery of data science solutions and works closely with Loyalty, CRM, Digital, and Data teams to embed predictive insights and personalization across customer journeys, enabling more intelligent and data-driven business decisions.
The role reports to the Director, Loyalty Analytics & Traveler Data and can be based in Madrid or Milan.
Advanced Analytics & Machine Learning

Develop and deploy machine learning models supporting personalization, customer segmentation, churn prediction, recommendations, and customer lifetime value modeling
Build scalable, reusable analytics and AI assets for loyalty, CRM, digital, and commercial use cases
Monitor and continuously improve model performance and business impact
Translate analytical insights into targe

📌 Retail Data Scientist (Madrid)
🏢 The Nuance Group
📍 Madrid