Shape customer experience across a growing platform
Are you passionate about improving customer experience through data, insight, and cross‑functional collaboration?
We’re hiring a Customer Journey Manager to design, measure, and continuously improve customer journeys across a scaling, international technology business.
This role sits at the intersection of product, operations, and customer teams — with a direct impact on customer satisfaction, retention, and growth.
What you’ll be doing
Define and map customer journeys across the full lifecycle
Identify pain points and opportunities for improvement
Develop and track key metrics (NPS, CSAT, customer health)
Build dashboards and reporting frameworks
Drive cross-functional initiatives to improve customer experience




Translate customer insights into scalable processes and actions
What we’re looking for
~5+ years’ experience in Customer Experience, Journey Management, or Service Design
~ Proven track record of improving customer journeys using data
~ Strong experience working cross‑functionally (Product, Ops, CX teams)
~ Experience with journey mapping methodologies (frontstage + backstage)
~ Ability to influence without authority
~ Strong analytical and communication skills
~ Fluent English required; additional European languages a plus
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📌 Manager, Customer Experience (Barcelona)
🏢 Momentum Global
📍 Barcelona