TrendAITM, the integral AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk. We are seeking a Business Operations Manager to join our Europe Business Operations team, within one of the world's leading AI security organisations.
Acting as a trusted business partner to our sales and management teams, this individual will build and nurture strong relationships with key stakeholders across the TrendAI business, translating commercial objectives into operational priorities.
The role will design and own scalable processes to accelerate Annual Recurring Revenue (ARR) growth, maximise Net Revenue Retention (NRR), and reduce churn across the TrendAI customer base. Using data‐driven insights, including customer health scoring, renewal risk analysis, and pipeline quality metrics, the individual will enable sales leaders and sellers to make well‐informed, evidence‐based decisions and proactively address ARR and revenue risk.




The position will report to the Director Business Operations – Europe.
Building and maintaining ARR, NRR and pipeline health dashboards for sellers and Go‐to‐Market (GTM) teams, QBRs and management meetings; ensuring visibility of key metrics across the Iberia business.
Agreeing quotas/targets with appropriate revenue and ARR coverage for Go‐to‐Market (GTM) teams, in consultation with local Business Unit (BU) leader.
Leading the planning and forecasting of revenue and ARR, providing accurate and timely inputs to support business decisions across the Iberia region.
Working with Sellers and Customer Success teams to maintain CRM data hygiene, ensuring accurate customer lifecycle data to support retention and expansion motions.
Partnering with Sellers, Customer Success and Renewals teams to identify at‐risk accounts, leveraging customer health scoring and product adoption data to support proactive churn prevention

📌 Senior Business Operations Lead (Madrid)
🏢 TrendAI
📍 Madrid