Sompo International is seeking a Claims Governance & Quality Assurance Specialist to join our Continental Europe Claims team. As part of our expanding organisation, this role reports to the Head of Claims, Continental Europe, and plays a key part in strengthening our governance framework, enhancing claims quality, and supporting the profitable growth strategy of Sompo International in the region. The position spans multiple countries and requires close collaboration with local claims teams, Compliance, Finance, ERM & Operational Risk, and senior management. Quality Assurance
Conduct independent QA reviews of claim files across lines of business and jurisdictions.
Identify trends, control gaps, and improvement opportunities for our claims handling.
Maintain and enhance QA frameworks, scoring methodologies, and reporting tools.
Claims Governance & Risk Controls
Coordinate and monitor J‑SOX controls related to claims processes.
Ensure compliance with sanctions screening requirements and related controls.
Support Compliance in managing claims‑related complaints, including tracking,



root‑cause analysis, and reporting.
Maintain governance documentation and act as primary contact for Internal Audit on J‑SOX testing and audit reviews.
Ensure timely delivery of control evidence, audit responses, and remediation actions.
Reporting & Data Analytics
Analyse trends in claims performance, leakage, cycle times, QA outcomes, and operational risk events.
Translate claims data into actionable insights for senior management and cross‑functional stakeholders.
Support regulatory reporting and internal governance reporting requirements.
Support training, communication, and change‑management efforts to embed new processes across countries.
10+ years of experience in insurance claims, claims governance, quality assurance, operational risk, internal audit, or a related function within a corporate insurance or reinsurance environment.
~ Familiarity with J‑SOX, internal controls frameworks, o

📌 Claims Governance (Madrid)
🏢 Sompo
📍 Madrid