Here’s a little taste of your challenge:

AI process redesign & delivery:

Today at Webfleet, we are reaching the next stage of our AI journey. We're looking for an exceptional AI Process & Delivery Architect who will lead the transformation of how AI is adopted, delivered, and embedded across our organization.

This is a strategic role for someone who can turn AI vision into business reality, especially within the three layers:
- Operational friction reduction.
- Employee cognitive load reduction.
- Transformational customer AI.

AI process redesign & delivery:
- Analyse and redesign operational processes across CS to embed AI at the right intervention points,
- Deliver semi-automation, full automation, and AI agent implementations end-to-end,
- Map process flows, identify friction, and define AI opportunity models with measurable outcomes,
- Own handoff between architecture blueprints and working production deployments.

Agentforce & conversational AI delivery:
- Configure and tune Agentforce agents for service, field service, sales, and self-service journeys,




- Implement prompt designs, intents, fallback handling, and grounding strategies,
- Analyse conversation logs and interaction data to continuously improve agent quality,
- Partner with the AI Solution Architect to translate architecture into functional, tested deployments.

Customer-facing AI journeys:
- Design and deliver automated touchpoints across service, admin, and field service channels,
- Build and optimise AI-enabled self-service and self-buying experiences,
- Ensure customer journeys are coherent, on-brand, and measurably effective,
- Collaborate with Marketing and Sales Enablement on AI-powered engagement models.

Employee AI enablement:
- Identify where cognitive load is highest for CS, field service, and admin teams,
- Deploy AI-assisted tooling - smart suggestions, case summarisation, next-best-action - within Salesforce,
- Drive adoption through change management, training, and iterative impro

📌 AI Process (Barcelona)
🏢 Webfleet
📍 Barcelona