Bereavement Services Support Officer - Cambridge
At Cambridge City Council, we are there for our residents when they need us the most, including when they lose a loved one. That is why we require a sympathetic Bereavement Services Officer to work in our Bereavement Services.
To work as part of a team in ensuring the delivery of exceptional bereavement services that meet the needs of our community while upholding the highest standards of professionalism and compassion.
In this role you will:
- Cremation – You’ll be fully trained and work towards an accredited qualification. You will be involved in the end-to-end cremation process and ashes management.
- Chapel - Preparation of the chapel before each service and welcoming the families and Funeral Directors attending and directing them to their seats. Ensuring the correct music / visual tributes are played, orders of service are in place and offering support as required.
- Administration - Answering the telephone with great customer service skills,



helping families with queries / collection of ashes / planning a service to showing a family around the grounds to view memorial options.
- Ad hoc work – for example some basic gardening, getting involved in a Christmas service or making sure the site is tidy and presentable.

About you
- Any previous bereavement / funeral industry experience would be beneficial however not essential as full industry training is provided.
- Good Interpersonal skills and organised with excellent attention to detail.
- You will need to be able bodied as manual handling will be part of this role.
- A real team player with natural compassion and the desire to make a difference every day.
- Comfortable communicator able to speak to people in a caring and understanding manner.
- Good level of IT skills Word / Excel and emails.

Owing to the nature of this position you will need to hold a full driving licence.
What we can offer :
- A variety of learning and development opportunities via a range of

📌 Bereavement Services Support Officer (Hondón de las Nieves)
🏢 Cambridge City Council
📍 Hondón de las Nieves