JOB REQ ID: 29247

ABOUT SUPERMICRO:

Supermicro® is a premier provider of advanced server, storage, and networking
solutions, delivering cutting-edge technology across Data Centers, Cloud
Computing, Enterprise IT, Big Data, Hyperscale, High Performance Computing
(HPC), and IoT/Embedded environments worldwide. Recognized as one of the
fastest-growing companies in Silicon Valley, Supermicro continues to lead
through innovation—building scalable, energy-efficient solutions that power
today’s most demanding digital infrastructure. Our rapid general growth creates
exciting opportunities for forwardthinking professionals ready to make a
meaningful impact on the technology sector.

JOB SUMMARY:

The Sr. Technical Account Manager (TAM) is responsible for post-sales ownership
and success of assigned Small and Medium Business (SMB) customer accounts.
Acting as the primary point of contact and escalation, the TAM partners closely
with engineering, sales, and cross-functional teams to ensure timely resolution
of issues and a seamless customer experience. This role requires a balance of




strong technical acumen—particularly in server technologies—and exceptional
customer engagement skills. The ideal candidate is a proactive problem solver,
trusted advisor, and customer advocate who thrives in a fast-paced, high-impact
environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Includes the following essential duties and responsibilities (other duties may
also be assigned):
• Serve as the primary escalation point and trusted advisor for assigned SMB
customers
• Collaborate with engineering, sales, RMA, and production teams to drive issue
resolution and customer success
• Lead customer onboarding, including introduction to service programs and
ongoing operational reviews
• Proactively monitor account health to ensure timely case progress and prevent
service gaps
• Manage multiple customer accounts simultaneously, ensuring high-quality
engagement and follow-through
• Drive resolution of c

📌 Sr. Technical Account Manager (Merindad de Sotoscueva)
🏢 Super Micro Computer
📍 Merindad de Sotoscueva