THE POSITION
Our Operations Department is recruiting a "Client Services Officer W/M", on a
permanent contract.
You will join a supportive and proactive team within our management center and
take on a multi-skilled role with growth opportunities at our site in Madrid.
In this professional opportunity, you will be responsible for supporting our
beneficiaries and managing contract administration.
Support our beneficiaries and healthcare professionals:
* Respond to their requests and guide them through their healthcare journey,
mainly by phone and email.
* Provide information about their policy coverage, reimbursements, and
administrative management (subscription, amendments, cancellations,
contributions, etc.).
* Ensure a high-quality service by providing clear and effective responses,
contributing to their satisfaction and to our site’s performance.
Manage contract and claims administration:
* Register and cancel contracts and monitor contribution payments.
* Process healthcare claims: enter reimbursements, prepare cost estimates, and
issue guarantees of coverage.
* Update and modify beneficiaries’ records (contracts, addresses, bank details,
etc.).
* There is no prospecting or sales involved in this role.
YOUR PROFILE
You are fluent in English, Spanish and/or French is a plus.
Preferably 1 year of experience in the health sector.
Previous experience in costumer services.
Comfortable handling calls, with strong telephone communications skills.
Excellent communication and interpersonal skills, with a customer-focused
approach.
You enjoy working in a team and have excellent interpersonal skills. You are
attentive, customer-focused, dynamic, and enthusiastic about your work.
You are methodical, demonstrate rigor, organization, and responsiveness in your
daily tasks. You care about meeting set objectives: processing quality, volumes,
and deadlines.
In short, you are someone we can rely on and who values a respectful and
supportive work environment in return.
📌 Client Service Officer W/M (Madrid)
🏢 Henner
📍 Madrid