The Accounts and Operations Executive will sit at the intersection of client relations and operational execution.
You will also manage a portfolio of growing business accounts, ensuring their day-to-day transactions run smoothly, while simultaneously troubleshooting operational bottlenecks.
Reporting to the regional Head of Account Management, you will build strong day-to-day relationships with these accounts, helping them get the most value from Thunes. You will be their first point of contact for our products and services, ensuring a great customer experience, driving healthy adoption, and identifying smaller cross-sell and upsell opportunities, often in collaboration with more senior Account Managers in the region.
Work closely with internal teams (e.g. product, sales, compliance, solution delivery and operations) to resolve issues and improve customer experience
Maintain accurate, up-to-date records in our CRM and other tools, ensuring data quality and completeness
you’re excited to deepen your knowledge of high-growth technology and payments businesses; you’re organized,



proactive, and comfortable working with data and digital tools.
~2-5 years’ experience in B2B Account Management, Customer Success or related client-facing roles
~ Tech-savvy and comfortable working with digital tools (e.g. Sales Force, Tableau, Microsoft Office Suite - Excel, PowerPoint, Word) and explaining product features to customers
~ Strong customer success mindset, with a data-driven and process-oriented approach to managing accounts
~ Solid communication and basic negotiation skills, with the confidence to handle commercial conversations for smaller accounts and to support seniors on larger ones
~ Proficiency languages and solid communication in English is essential, French or Spanish is a plus

Thunes’ proprietary Direct General Network allows Members to make payments in real-time in over 130 countries and more than 80 currencies.
Thunes’ network connects directly to over 7 billion mob

📌 Business Operations Manager (España)
🏢 Thunes
📍 España