About Diabolocom
Diabolocom enables organizations worldwide to build brand loyalty and drive sales growth through its cloud-based contact center platform. Our solution leverages AI-driven technologies to optimize customer experience across all communication channels.
We provide seamless management of inbound and outbound interactions, premium voice quality, real-time analytics, and integral scalability. Our platform integrates with leading CRMs and offers a wide range of APIs and services in multiple languages.
With offices across Europe, the USA, Brazil, and the UAE, and more than 350 clients operating in over 60 countries, we are continuously growing and strengthening our engineering teams.

About the role
The Support team is a small fast-paced group at the heart of Diabolocom. Our solution is rich and reaching proficiency takes time. Each client the team talks to has a unique problem to solve that requires comprehension, troubleshooting skills, methodical thinking and good communication skills. There is no daily routine.



Customer relationships are essential for us and we will take care of you as well as you will take care of our clients
As a Software Support Specialist, you will join the Support division and you will work in collaboration with Thomas, Head of Support and alongside technical teams.
Your missions:
- Handling of support tickets at level 1 and 2 (by email, phone, ticketing tool)
- Analysis, classification and prioritization of tickets through a methodical approach
- Direct resolution of classic cases (templated responses, redirection to FAQ)
- Analysis of technical tickets through available logs, database, and diagnostic tools
- Escalation of qualified issues to tech teams when necessary
- Resolution follow-up with clients, in sync with the Product and Tech teams
- Because sharing is caring, we expect you to share your knowledge with your team
Our stack: Zendesk,Clickup, Homer, Putty, Pagent
You demonstrate the following skills:
· Great sense of servic

📌 Support manager Level 2 (Barcelona)
🏢 Diabolocom
📍 Barcelona