Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any applicationor network, before employees notice the issue. As the first solutionto allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,500 customers to provide better digital experiences to more than 25+ millionemployees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.
LI-Hybrid
Job Description
We are looking for aSenior/Staff UX Researcherto build the foundational understanding of our customers that shapes where Nexthink investsand how we evolve the product.This isa strategic role: you will buildaresearch program that uncovers the mindsets, motivations, and mental models behind how our customers work, and turn those into frameworks the rest of the company can build on.




You'llset the research agendabased on a deep understanding of the business strategy butalways "speaking truth to power" by putting the needs of the customer first.You'lldecidewhat'sworth knowing, not just answerwhat'sasked.
Your main responsibilities will include:
- Define and lead a strategic research agenda that surfaces foundational insights capable of shifting product and business strategy, not just answers to individual feature questions
- Build durable frameworkssuch as:customer mindsets and segmentation, mental models, jobs-to-be-done,&journey; mapsthat give the whole company a shared, lasting understanding of who our customers are and how they think
- Createtrust withinternal stakeholders whomaintainkey customer relationships
- Partner with teams across the company, from field insights to product analytics and data science, to triangulate qualitative and quantitative signals into a coherent, evidence-backed narrative about our customers
- Own a program of w

📌 Senior/Staff UX Researcher (Madrid)
🏢 Nexthink
📍 Madrid