Job description

✨Do you enjoy leading teams and making a real impact on customer experience? Are you ready to take ownership and drive performance?

Join us as a Team Leader Customer Service

As a Team Leader Customer Service, you are responsible for the daily operations and performance of the Customer Service team. You coach, guide, and motivate your team to deliver excellent service and ensure customer satisfaction at every touchpoint.

You play a key role in creating a high-performing team and continuously improving the way we serve our customers.

What you’ll be doing

Lead and inspire your team: Coach, motivate, and support team members to perform at their best

Drive performance: Monitor KPIs, manage daily operations, and ensure targets are met

Organize and plan effectively: Monitor scheduling, workload distribution, and team alignment

Be the go-to person: Act as the first point of contact for escalations and complex customer issues

Develop your team: Conduct performance reviews and team meetings

Improve processes:



Identify improvement opportunities and support implementation of new ways of working

Support: Support the Head of International Customer Service and handle urgent escalations when needed outside working hours.

Job requirements

We are looking for you, because you have

Higher vocational level of working and thinking level, possibly supplemented with education in Sales or Customer Service

3-4 years of experience leading or coaching a team

Several years of experience in Customer Service and a good understanding of customer service processes and systems

Strong communication and interpersonal skills

Ability to work in a fast-paced, target-driven environment

Fluent in English (spoken and written)

Spanish proficiency is adecuado

and also because you

Lead by example and bring positive energy

Enjoy coaching and developing others

Stay calm under pressure and solve problems quickly

Take ownership and drive results

Have a strong customer focus

📌 Team Leader Customer Service (Barcelona)
🏢 Lampenlicht
📍 Barcelona