Your Role

We’re looking for a Sr. Customer Success Manager to look after a portfolio of clients in Scandinavia (Norway, Sweden, Denmark, Finland, Iceland), focusing on providing the maximum benefit and product utility to customers while ensuring the company an active and engaged book of business. The primary measure of success? Renewals/expansion for next season.

In this role, you’ll:
- Develop strong customer relationships.You’ll maximize satisfaction across a group of accounts and become a trusted partner for your customers.
- Be involved in all aspects of support and account management. You’ll discover customer workflows, demonstrate Hudl products, educate customers, and carry out a range of engagement and commercial activities.
- Work toward goals. Throughout the year, CSMs aim to achieve quarterly and yearly renewal targets. You’ll run meetings to deeply understand our clients’ workflows and pinpoint opportunities to maximize customer efficiency..

Must-Haves
- Excellent communicator.Presentation skills are key in this role.
- Analytical.



You’re comfortable identifying, understanding and communicating metrics that showcase user behavior and engagement.
- Proactive. You’re always on top of reaching out to clients, and you love going the extra mile to help a customer.
- Organized.You have workflows and processes that help prioritize what’s most important.
- Front lines fanatic. You love getting onsite and maximizing onsite visits on a shoestring budget. You’re not in it for fancy hotels or airline miles. You love sitting next to the training pitch to connect with as many coaches as possible. You're an active listener and you constantly steer discovery conversations with your customers. Nothing gets in the way of developing strong, trusted relationships across the territory day and night and you want to be the one to bring the knowledge and experience.
- Data background.You know how to unify a coaching staff through data and video integration across various data

📌 Sr. Customer Success Manager (Barcelona)
🏢 Hudl
📍 Barcelona