Challenge Yourself and Impact the Future

MacDermid Enthone Industrial Solutions operates as a business of Element Solutions Inc (NYSE: ESI). Element Solutions Inc is a leading specialty chemicals company whose businesses supply a broad range of solutions that enhance the products people use every day.

We strive to embody the five 'Elements of our Culture'- our '5C's'; Challenge, Commit, Collaborate, Choose, and Care. These core values are the foundation of our organization which our employees embrace in their interactions with customers, colleagues and other stakeholders, to drive financial performance and create a rewarding work environment.

Who are we looking for?:
We are seeking a Customer Service Assistant who is passionate about delivering exceptional service and supporting our sales team. This role is adecuado for someone who enjoys working in a fast-paced environment, values accuracy, and thrives on building strong relationships with customers and internal stakeholders.



You will be the first point of contact for customer inquiries and play a key role in ensuring smooth order processing and a positive customer experience.

What will you be doing?:
As a Customer Service Assistant, you will:
- Manage customer orders: Process orders accurately and efficiently using ERP systems, ensuring timely delivery and invoicing.
- Handle customer inquiries: Respond to questions regarding products, pricing, availability, and delivery schedules.
- Support the sales team: Assist with quotations, order tracking, and preparation of sales reports.
- Coordinate with internal teams: Liaise with logistics, supply chain, and finance to ensure customer requirements are met.
- Resolve issues promptly:Address order discrepancies, delays, or complaints, ensuring customer satisfaction.
- Maintain accurate records: Update customer data and order history in CRM and ERP systems.
- Contribute to continuous improvement:Identify opportunities to enhance processes and improve service levels.

Who

📌 Customer Service Assistant (Barcelona)
🏢 Elements Solutions
📍 Barcelona