Role Overview

Main responsibilities:
- Provide the first point of contact for both internal and external users;
- Participate in service management and service desk functions to support software, platforms, and hosted solutions, with a focus on critical incidents;
- Incident management, including logging, handling, escalation, prioritisation, and communication with end users;
- Ensure that all services are delivered within agreed service levels and performance standards;
- Provide customers with monthly reports related to the use of contracted services;
- Support the Service Manager in the creation, implementation, and management of SLAs and OLAs for both internal and external customers;
- Build strong working relationships with both internal teams and the customer base;
- Work closely with colleagues across Experian’s local and regional support community to share best practices;
- Plan and manage your own workload, with the ability to prioritise multiple requests quickly and effectively while managing team resources with a high degree of autonomy and proactivity.





Experience and Skills
- Advanced level of English (C1 or above) in a professional environment;
- Technical education (Higher Vocational Diploma, preferably in IT Systems Administration - ASIR) or equivalent relevant experience;
- Strong analytical skills with a practical, solutions-oriented approach;
- Experience in support, operations, or customer service environments;
- Strong sense of ownership and results-oriented mindset;
- Ability to prioritise and manage multiple tasks in a structured and efficient manner.

About Experian

Experian is a general data and technology company that empowers people and businesses around the world. With our unique combination of data, analytics and software, we have established ourselves as one of the leading service providers for risk, fraud and identity management in the DACH region.

Experian gives individuals better access to financial services such as loans, insuranc

📌 Customer Service Analyst (Granada)
🏢 Experian Information Solutions
📍 Granada