About the Role

Key Responsibilities

1. Customer Support & Inside Sales
- Serve as the main contact for inbound enquiries from German-speaking installers, distributors, and partners
- Prepare and follow up on quotes, pricing requests, and product proposals
- Handle order processing and coordinate with logistics, finance, and technical teams
- Manage smaller accounts independently -- from first contact through to order confirmation and repeat business

2. Field Sales Support
- Back up the field sales team: prepare materials, handle follow-ups, and cover customer communication during travel
- Keep CRM data up to date: contacts, deal stages, account activity, and pipeline entries
- Support onboarding of new partners: documentation, account setup, and first-order coordination
- Help prepare sales presentations, product comparisons, and offer documents in German

3. Account Development
- Proactively follow up with existing customers to identify repeat order opportunities and new project needs
- Flag upsell and cross-sell opportunities to the field sales team




- Build strong working relationships with accounts through consistent, reliable communication

4. Internal Coordination
- Act as the bridge between German-speaking customers and internal teams
- Support translation and localisation of sales materials and communications into German
- Contribute to improving internal processes for customer communication and order handling

Requirements:
- Fluent German at C2 / native level -- written and spoken; this is a hard requirement for this role
- Good English -- required for internal team communication
- Spanish language skills are an advantage
- 2-4 years experience in inside sales, sales support, customer service, or account management in a B2B environment
- Comfortable handling customer calls and written communication independently and professionally
- Organised approach to managing multiple open quotes, orders, and follow-ups simultaneously
- Experience with CRM tools
- Co

📌 Inside Sales (España)
🏢 EFT-SYSTEMS
📍 España