Are you passionate about delivering exceptional customer experiences? We're looking for a Customer Experience Agent to join our team and ensure that every customer interaction is handled with care, efficiency, and professionalism.
If you're a proactive problem-solver with strong communication skills, we’d love to hear from you
Customer Support & Issue Resolution
Handle customer inquiries and resolve service-related issues efficiently.
Deliver tickets manually when necessary to ensure a smooth customer experience.
Customer Happiness & Brand Reputation
Engage with customers via email and chat, ensuring a positive and supportive experience.
Assist in managing our online reputation, responding to feedback professionally and proactively.
Minimum 2 years of experience in a customer service role.
Familiarity with online tools such as Zendesk is a plus.
Proficiency in Google Suite (Gmail, Google Docs, Sheets, etc.).
High level of English & Spanish, with strong grammar skills.
5 days a week, including Saturdays and Sundays
~ Rotating shifts (9:30 AM – 6 PM / 5 PM – 1:30 AM)





Contract Type:
~6-month contract with the possibility of extension.

Immediate availability required.

Note: "This is a fully remote position; however, the candidate must be based in Spain to ensure compliance with local financial regulations and business requirements."

Remote Work in Spain : Work from anywhere in Spain, with flexibility to suit your needs.
Be part of a dynamic and supportive customer service team
Co-Working Spaces: Prefer an office? Hellotickets is a leading general platform and passionate provider of travel experiences, tours and activities, helping explorers find their way to more wonder in the world.
Founded in 2017 by industry veterans Jorge Díaz Largo and Alberto Martinez, the brand is built on the belief that travel experiences and the emotions they inspire result in lives lived more fully, lives lived large. Resolutely focused on the live large experience, Hellotickets is based o

📌 Customer Service Agent (España)
🏢 Hellotickets
📍 España