Description
What Is Exoticca?
Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.

We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.

Responsabilities:
- Plan, develop, and deliver new hire induction and refresher training.
- Liaise with Operations and Quality teams to assess and plan training needs.
- Keep up to date with all processes, procedures, and product changes.
- Review, amend, and update training content as appropriate.
- Measure and analyze training effectiveness to identify areas for improvement.
- Help design, deliver, and evaluate training for both technical and soft skills.




- Create and administer agent knowledge assessments, analyze results, and implement improvement initiatives.
- Facilitate workshops and development sessions as required.
- Maintain up-to-date knowledge of our products, pricing, promotions, and procedures.

Requirements
- Strong time management and multi-tasking abilities.
- Excellent coordination, presentation, and communication skills.
- A confident and motivational leader with the ability to manage large groups effectively.
- Self-starter; able to work independently, display initiative, take responsibility, and learn quickly on the job.
- Able to work under pressure and manage conflicting priorities and deadlines.
- Professional, organized, self-motivated, and results-oriented.
- Excellent team player with a strong customer focus.
- Resilient; does not get easily discouraged or frustrated.
- Reliable, responsible, and ready to take o

📌 Training Specialist (Barcelona)
🏢 Exoticca
📍 Barcelona