We are looking for a full time Customer Support Specialist with passion for technology. With this position you will work in a dynamic team at our office in Barcelona.
You will identify, troubleshoot, and help resolve customers’ issues efficiently and accurately, collaborating with peers and other customer facing departments.
Being a Customer Support Specialist at Webfleet means you are technically minded, a problem solver and keeping the customer at heart of everything you do.
You will join a team of 10 colleagues dedicated to France region, based in Barcelona and you will report to the Regional Team Leader.

What you’ll be doing:
- Provide product information and effective technical and administration support through multiple channels (phone and email);
- Provide customers with a personalized experience, effectively solving their issues and inquiries, whilst keeping customer satisfaction at the core of every decision and behavior;
- Proactively manage customer expectations;
- Constantly update our CRM system (SalesForce)



with all relevant information collected during customer service activities;
- Liaise with peers as well as cross-departmentally to provide complete and thoroughly researched answers for the customers.

Who are you ?

There is no set route to become a Customer Support Specialist, but to be successful in this role this is the kind of profile we have in mind:
- You already have a successful experience in a similar role;
- Impeccable written and verbal communication skills in French and fluent in English (written and spoken);
- Good interpersonal and customer service skills;
- Eager to learn new products and technologies and utilize your knowledge in a practical way;
- Ability to be both proactive and reactive, and remain detail-oriented even under pressure;
- Ability to follow standard processes and practices within set service levels;
- You are a team player;
- Previous experience with CRM systems (such as SalesForce) is an advantage.

Why you’ll lov

📌 Customer Support Specialist (Barcelona)
🏢 Webfleet Solutions
📍 Barcelona