Helpdesk Team Leader - Trowbridge, Wiltshire, United Kingdom Salary: 34,434 - 36,363 per annum
Hours per week: 37 hours
Interview date: To be confirmed upon shortlisting
Are you ready to lead a team at the heart of afastmovingproperty service? Join our Property InvestmentandOperations team as a Helpdesk Team Leader and take ownership of how maintenance across the councils estate is delivered. If you thrive on organisation, enjoy leading people, and want to make a visible impact on frontline services, this role offers a fantastic opportunity to step up.
Youwill lead a small, dedicated helpdesk team, ensuring repair requests are logged, triaged, and progressed smoothly from start to finish. In a busy, operational environment, youwill prioritise work based on urgency and risk, making sure contractors have clear instructions and stakeholders stay informed. Your leadership will be key inmaintaininga responsive,highqualityservice that keeps buildings safe and functional.
Working at the centre of acontractorleddelivery model, youwill collaborate with internal teams, building users,



and external partners,monitoringwork in progress, oversee urgent and emergency repairs.Alongside this,youlluse CAFM systems and data insights to track performance, spot trends, and drive improvements that enhance service quality and customer satisfaction.
Werelooking for a proactive, organised leader with experience managing operational teamsand a drive forcontinuous improvement.Asa confident communicatoryou willmotivate others, solve problems, and use data to inform decisions. If youare ready to take on a varied and influential role where no two days are the same, welook forward to your application.
Why us?
Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefitshere .
Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least

📌 Helpdesk Team Leader (España)
🏢 Wiltshire Council
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