Triage and Information Officer - Hybrid Working, Wiltshire, United Kingdom Salary: 25,176 plus 480 homeworking allowance FTE per annum (15,105.60 + 288 homeworking allowance per annum for part-time, 22.2 hours per week)
Hours of work: 22.2 hours per week (0.6) over 3 -4 days to be negotiated with successful candidate (Part-time)
Contract: Permanent

Location: Home-based in the Wiltshire area, with a requirement for occasional travel

This is not a Wiltshire Council vacancy therefore please contact Family Action for further information.
A bit about us:
At Family Action we support people through change, challenge or crisis. Its what weve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.
We see first-hand the power of family to shape lives, for better or worse, so we speak up for the
importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

All about the role:




As Wiltshire SENDIASS Triage and Information Officer, you will provide a high quality first point of contact to parents, children, young people, carers, and professionals who reside in Wiltshire and are contacting the statutory Special Educational Needs and Disabilities Information Advice and Support Service.

The service provides confidential and impartial advice on the rights in the SEND process and other relevant legislation and SEND policy, supporting navigation through the SEND assessment process.

This role is to provide up-to-date local information, make an initial triage judgement about the appropriateness and urgency of any requests for service and signpost to other services as appropriate, taking advice from the Project Manager, as necessary.

The post holder will also lead on the external information and communication channels, including the shared email accounts, voicemail service, service websites, and social media platforms.

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📌 Triage and Information Officer (España)
🏢 Wiltshire Council
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