Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

Job Description

We're looking for a Senior End User Experience Manager to lead our integral EUE team and redefine what internal IT support looks like at Nexthink. This is not a traditional help-desk management role; it's a mandate to build a modern, largely self-service, AI-augmented support model, anchored by two flagship internal deployments: Spark, our AI-powered personal IT agent delivering autonomous support to every employee,



and our new AI-powered ITSM platform replacing legacy ticketing infrastructure.

You'll manage a 9-person team spread across five countries, own the full IT Workplace experience end-to-end (devices, peripherals, remote office infrastructure, and beyond), and personally drive the adoption curve for Spark and our new AI-powered ITSM platform - working directly with the Engineering and Product teams building them, since both platforms are still in active development. You'll also carry security and compliance into everything you do: Nexthink is ISO 27001 and SOC 2 Type II certified, and your team's processes are part of that certification boundary.

Nexthink sells Digital Employee Experience (DEX) management; which means this role is also our own best reference customer. We're looking for someone who wants to actively use, stress-test, and enhance our own DEX platform internally, feeding real operational insight back into the product and a

📌 Senior End User Experience Manager (Madrid)
🏢 Nexthink
📍 Madrid