SUMMARY
The Manager for Field Service Engineers plays a pivotal role in leading a team
of engineers responsible for the installation, repair, and maintenance of Vertiv
and legacy company equipment at customer sites across the EMEA region. This role
ensures operational excellence, team performance, and customer satisfaction
through effective leadership and strategic oversight
RESPONSIBILITIES
* Lead, coach, and manage a team of Field Service Engineers across designated
territories.
* Ensure timely and high-quality execution of installation, maintenance, and
repair services.
* Drive team performance through KPIs, efficiency metrics, and continuous
improvement initiatives.
* Maintain compliance with safety standards, company policies, and industry
regulations.
* Collaborate with internal departments (e.g., Sales, Technical Support,
Logistics) to ensure seamless service delivery.
* Foster strong customer relationships, acting as a point of escalation and
ensuring satisfaction.
* Identify training needs and support the development of technical and soft
skills within the team.
* Manage resource planning, scheduling, and workload balancing to optimize
service coverage.
SKILLS & COMPETENCIES
* In-depth technical knowledge of Vertiv and legacy equipment.
* Team leadership and performance management.
* Customer relationship management.
* Operational planning and resource optimization.
* Safety and compliance awareness.
* Data-driven decision-making and reporting.
QUALIFICATIONS
* Formal Engineering qualification in a related field
* Proven experience managing field service teams in a technical or engineering
environment.
* Strong leadership and people management skills.
* Excellent problem-solving and decision-making capabilities.
* Effective communication and interpersonal skills.
PHYSICAL & ENVIRONMENTAL DEMANDS
* Please list all physical and environmental demands that may performed on a
regular basis.
TIME TRAVEL REQUIRED
* 25%
LI-JF1
The successful candidate w
📌 Field Delivery Manager (Madrid)
🏢 Vertiv
📍 Madrid