Statement of Purpose

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Supervises operational activities as directed by General Manager or other Manager(s) during non-service hours and assists exempt management in supervision during service hours. The position may supervise operational activities during non-peak service hours for limited times of manager absence such as during bank runs, emergencies, etc. The nature of supervision is “work direction.”

Accountabilities
Supervision

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- 1. Supervises open and close activities during non-service hours.
- 2. Provides “work direction” to crew members.
- 3. Addresses performance problems of crew members that require immediate attention; refers problem to the unit manager for progressive discipline if appropriate.

Q.S.C. Standards

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- 1. Monitors product quality and takes corrective action where necessary.
- 2. Follows store cleaning plan.
- 3. Monitors positional and service line organization.
- 4. Monitors service times and determines efficiency.




- 5. Exhibits positive customer service attitude at all times.

Controls

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- 1. Follows flowcharts, prep projections and “build-to” charts.
- 2. Monitors labor usage against sales readings and recommends corrective action to General Manager where necessary.
- 3. Follows store plans as set by the unit manager.
- 4. Controls food cost by minimizing waste.

Training and Performance Management

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- 1. Assists in training and cross-training of positional skills, as directed by the unit manager.

Policies and Procedures

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- 1. Follows all procedures in the Operational Procedures Manual.
- 2. Ensures time card accuracy and wage/hour compliance during non-service shift for which he/she is responsible.
- 3. Adheres to cash control and banking policies, knows register procedures.
- 4. Maintains safe working conditions by following all safety and security policies and procedures; notifies unit manager of

📌 Shift Supervisor (Fuentes de Andalucía)
🏢 Carlisle
📍 Fuentes de Andalucía