We're looking for a ServiceNow Platform Architect to join our team in Spain in a remote working mode. In this client-facing role, you will partner with ServiceNow and its enterprise customers to lead architecture and design initiatives for large-scale ServiceNow implementations. You will act as a trusted advisor, translating complex business requirements into scalable technical solutions while driving modernization, workflow optimization and cloud-native best practices. This role requires deep architectural expertise, consulting experience and the ability to operate in fast-paced, high-impact environments for general organizations.
Responsibilities
Define and own enterprise-level architecture for ServiceNow platform implementations, ensuring scalability, governance and performance
Lead workshops with customer stakeholders to understand business needs and convert them into actionable technical designs
Drive the adoption of best practices for ServiceNow development, integration and workflow automation
Apply AI capabilities within the platform to optimize operations,



enhance automation and deliver tailored solutions
Oversee technical delivery, ensuring alignment to enterprise architecture, security and compliance standards
Collaborate with cross-functional teams, including developers, product owners and client program leads
Participate in program governance forums, providing architectural input for steering decisions
Act as a senior escalation point for resolving complex technical challenges and risks
Create comprehensive design documentation and contribute to knowledge sharing across teams
Requirements
12+ years of progressive experience within professional services, consulting or enterprise architecture roles
Strong background in ServiceNow platform architecture with proven large-scale delivery expertise
Experience leading complex programs involving workflow automation and digital transformation
ServiceNow certifications in key workflows and/or Certified Technical Arc

📌 ServiceNow Platform Architect (España)
🏢 Epam Systems
📍 España