Alphanumeric is hiring a (English/German/French speaking) Customer Engagement/Commercial Specialist (Remote based in Spain) to work supporting one of the biggest Pharma companies in the world. We're seeking candidates with a passion for customer service, who are able to problem-solve with a focus on strategic thinking.

Candidates will be chosen to deliver an optimized customer service experience in a personalized manner to answer inquiries relating to commercial (not sales), temperature, and storage excursion questions.

This candidate will provide responses for FAQs and general on-label information and will also be able to identify medical information inquiries and triage them to the appropriate department.
The role includes being able to identify potential Adverse Events (AEs) and potential Product Quality Complaints (PQCs) with concise and accurate documentation.

Please be aware we can only hire people already based in Spain with fully legal and valid documentation to work in the country. Please apply with your CV in English.

Conditions:
Shifts: Monday to Friday 40H/week.



Due to the integral reach of the company, flexibility to work shifts and adapt to different time zones is required. The schedule is set from 9 AM to 6 PM CET. North America shift might be assigned to this resource (if needed) and that shift ends at 2 AM CET (approximately).
Employment: Permanent full-time, 100% remote from wherever you want in Spain.
Salary: Competitive and attractive salary.
Benefits: Private health insurance + monthly internet allowance
Full training is provided and dozens of E-Learning courses are available

Mandatory Requirements:
Fluent in English, German and French (mandatory).
Based in Spain with fully legal and valid documentation to work in the country.
Experience in Customer Service or related fields.
Flexibility to have the training in different hours due to time zone differences.

General Requirements:
Bachelor in Business, Supply Chain or related fields is preferre

📌 Customer Support Specialist (España)
🏢 Alphanumeric Systems
📍 España