Additional Information: This hotel is owned and operated by an independent
franchisee, ACHM Spain Management, S.L. The franchisee is a separate company and
a separate employer from Marriott International, Inc. The franchisee solely
controls all aspects of the hotel’s employment policies and practices, including
hiring, firing, discipline, staffing, compensation, benefits, and all other
terms and conditions of employment. If you accept a position at this hotel, you
will be employed by a franchisee and not by Marriott International, Inc.

The Front Office Manager is responsible for leading the Front Office team and
ensuring an exceptional guest experience in line with Marriott International
standards and the unique character of Hotel Querencia de Sevilla, Autograph
Collection. This role oversees the daily operation of the Front Office
department, drives guest satisfaction, and ensures efficient team performance.

Key Responsibilities
* Manage and supervise the daily Front Office operations, ensuring smooth and
efficient service delivery.
* Lead, motivate, train,



and develop the Front Office team.
* Ensure outstanding guest service and promptly resolve guest concerns and
complaints.
* Oversee check-in, check-out, room assignment, and billing procedures.
* Monitor guest satisfaction scores and implement continuous improvement
initiatives.
* Coordinate with Housekeeping, Engineering, Food & Beverage, and other
departments to enhance the guest experience.
* Ensure compliance with Marriott brand standards, hotel policies, and health
and safety procedures.
* Support revenue optimization through effective room inventory and upselling
strategies.

Qualifications:
* Minimum 2 years of experience in a supervisory or management role within
Front Office operations.
* Degree or diploma in Hospitality Management, Tourism, or a related field.
* Fluent in Spanish and English; additional languages are a plus.
* Strong leadership, communication, and problem-solving skills.
* Previous e

📌 Front Desk Manager (Sevilla)
🏢 Marriott
📍 Sevilla