About Us
Nalanda is a leading Spanish multinational dedicated to bridging the gap between large companies and their suppliers through an innovative digital platform. Our platform streamlines business processes such as document exchange, purchases, invoices, and vital business information. We specialize in coordinating activities between contractors and their suppliers, minimizing costs, time, and risks, while fostering transparent and effective business relationships.
We are a dynamic, forward-thinking company committed to building an inclusive workplace where talent thrives. At Nalanda, we believe that the development of people drives organizational success. Join us as we continue to build a culture of growth, inclusivity, and excellence.
We are also part of Once For All, an international group with a presence in the UK, France, Latin America, and more than 1,000 people working on digital solutions for supply chain management and regulatory compliance.
Role Summary




Your main objective will be to drive customer retention by ensuring client satisfaction and maximizing the value they obtain from our solution. To achieve this, you will analyze relevant data related to their usage and experience, identifying opportunities for improvement and growth. You will also collaborate closely with internal teams to ensure a seamless and aligned customer experience.
Key responsibilities
- Manage inbound and outbound calls to understand the needs of assigned clients, follow up on renewal offers, and drive retention.
- Analyze customer feedback to identify upsell and cross-sell opportunities, acting as a key driver of business growth.
- Support new clients during the onboarding process, training them on how to use the platform and helping them maximize the value of our product.
- Actively collaborate with the team by sharing best practices and improvement ideas (KPI analysis, corrective action proposals, NPS follow-up, etc.).
- Work closely with Sales, Implementation, Support, and T

📌 Customer Success Specialist (España)
🏢 Once For All - Nalanda
📍 España