Swedish Speaking Customer Service Representative for Booking

Consulte la descripción del puesto a continuación. Si confía en que tiene las habilidades y la experiencia adecuadas, envíe su solicitud hoy mismo.
This range is provided by TP. Your presente pay will be based on your skills and experience — talk with your recruiter to learn more.

Job responsibilities:

As a customer support advisor for Booking you will be in charge of understanding and identifying customer needs. You will be listening, responding and mediating between our international travellers and accommodations suppliers from all over the world, always ensuring a high level of customer service.

Clarifying inquiries about service, payment and technical requirements, providing accurate information and following set processes, via email and phone.

Requirements

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- Swedish: C2 level and advanced English
- Excellent communication and inter‑personal skills both written and spoken
- PC skills: Office 365, CRM Database, and other internal platforms
- A problem‑solving and solution‑driven mentality
- A positive,



motivated mindset that will help you deal with tricky customer problems
- Goal‑oriented work approach
- An open mind to changing priorities and business processes
- Affinity with accommodation platforms
- Experience within customer service or contact center environments will be valued.

Desirable Skills

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- Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
- Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
- Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums
- Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
- Open Mindedness: Considering and appreciating diverse perspectives and ideas, foster

📌 Swedish Speaking Customer Service Representative for Booking (Barcelona)
🏢 TP
📍 Barcelona