Dutch-Speaking Video Streaming Customer Experts

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About Mercier Consultancy Group
Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class organisations across a wide range of industries. With a proven track record of placing thousands of professionals in rewarding careers throughout Europe, we are committed to delivering outstanding opportunities that align with your skills, ambitions, and lifestyle. At Mercier Consultancy Group, we don't simply fill roles — we build long‑term careers and lasting partnerships.

Job Overview
This Dutch‑speaking Video Streaming Customer Expert role in Greece is fully remote, based within Greece, supporting users of a leading global streaming platform by delivering outstanding customer experiences in Dutch. If you are passionate about digital entertainment and providing top‑tier support,



this is the idóneo role for you.

Key Responsibilities

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- Provide expert customer support to Dutch‑speaking users via live chat, email, and telephone channels.
- Diagnose and resolve technical issues related to streaming quality, playback errors, device compatibility, and account access with professionalism and efficiency.
- Guide subscribers through subscription management, billing enquiries, plan upgrades, and cancellation processes in accordance with platform policies.
- Educate customers on platform features, new content releases, personalization settings, and recommendations to enhance their overall streaming experience.
- Accurately log all customer interactions, technical issues, and resolutions within the company’s CRM system, maintaining high‑quality records at all times.
- Escalate complex or unresolved technical streaming issues to the appropriate specialist teams, ensuring a seamless and timely

📌 Dutch-Speaking Video Streaming Customer Experts (Valencia)
🏢 Mercier Consultancy MD
📍 Valencia