Job Title

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Technical Support Advisor L2 (English and Spanish - speaking) - Hybrid MA05

Job Title
Technical Support Advisor L2 (English and Spanish - speaking) - Hybrid MA05

Job Description
Key Figures:

Scope of the job: a brief description of your role as a general

At Mahle SBS a Customer Service Representative provides technical support and assistance to customers via e-mail and phone. Addresses, responds and resolve to customer inquiries on products and services, including installation, operational functions, troubleshooting and maintenance. Provides response in a timely manner to customers queries and focuses on building close long-term client relationships.

We are looking for a passionate candidate with a high sense of Teamwork.

Main Responsibilities, Tasks And Required Skills
Key Responsibilities & Tasks:

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- Delivers training to OEM´s and assemblers as per request and business needs.




- Deploys high level knowledge in the market and collect information for corrective action & improvement.
- Takes control of OEM´s claim by escalating to key company areas if necessary.
- Coordinates with Supply Chain department for parts pick-ups and replacement shipments.
- Guides customers through diagnostic and troubleshooting processes, which may include use of diagnostic

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- Consults with users to determine steps and procedures taken to identify and resolve the problem.
- Prepares customer reports to track progress on improvement actions
- Performs other related duties as assigned.

Required Skills

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- Bike industry or mechatronic background is important
- Excellent verbal and written communications skills
- Excellent interpersonal and computer skills
- Proficient in customer focus skills
- Professional and pleasant telephone and face to face manner
- Availability to travel and visit customers when required
- Strong

📌 Technical Support Advisor (Barcelona)
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