Description:

Obtenga más información sobre las tareas generales relacionadas con esta ocasión a continuación, así como sobre las habilidades requeridas.

Job Description

Experience the power of a game-changing career

Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Technical Support Advisor in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in the fashion industry.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

In everything we do,



we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As a Technical Support Advisor on our team, you will:
- Act as the first point of contact for dealers and end users, handling phone and email inquiries in real time
- Troubleshoot technical issues and provide timely accurate resolutions
- Educate customers on product usage, updates, and best practices
- Create and manage support tickets to ensure proper tracking and resolution
- Collaborate with internal teams to resolve complex or escalated cases
- Maintain accurate customer records and documentation in internal systems

Concentrix is a great match if you:
- Are proficient or bilingual in German plus an advanced level of English
- Have good disposition to work in a customer service environment
- Have customer care skills – ability to listen to and understand the customers’ need
- 2 year experience in Customer service or Technical

📌 Technical Support Advisor (Barcelona)
🏢 Concentrix Spain
📍 Barcelona