About The Opportunity

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Foundever is seeking an experienced Team Manager to lead operations within a premium automotive customer experience project. This role is designed for professionals with a strong background in customer operations, team leadership, and performance management within fast‑paced service environments. The successful candidate will play a key role in driving operational excellence, team engagement, and service quality for a globally recognized luxury automotive brand.

Description

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- On-site Position.
- Temporary Replacement Contract.
- Full‑time – 39 hours/week.
- €28,000 gross/year.

Key Responsibilities

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- Lead, coach, and develop a team of customer service professionals to achieve operational KPIs and quality standards.
- Monitor customer interactions and team performance, identifying improvement opportunities and implementing action plans.
- Analyze operational metrics,



reporting data, and campaign results to optimize performance and customer satisfaction.
- Provide ongoing feedback, coaching sessions, and performance follow‐ups.
- Handle escalations and support agents in resolving complex customer situations.
- Ensure clear and effective communication between internal stakeholders and client operations.
- Promote a high‑performance culture focused on collaboration, accountability, and continuous improvement.
- Support onboarding and integration processes for new employees.

Candidate Profile

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- Advanced English level (minimum C1 required).
- Higher Vocational Training qualification (Ciclo Formativo de Grado Superior) or equivalent.
- Previous experience as Team Manager, Supervisor, or Operations Team Leader within customer service or contact center environments.
- Minimum 6 months of experience in customer operations.
- Strong leadership, analytical, and interperso

📌 Senior Team Manager (Madrid)
🏢 Foundever
📍 Madrid