Department: 153 Professional Services: Management
Location: Remote, Spain
Description
We are seeking an energetic, detail attentive and visionary VP of Professional Services to lead a growing portfolio of customer program delivery across our European and Middle Eastern regions.
Reporting to the Integral SVP of Professional Services, you will lead direct and indirect teams and will be accountable for the delivery of complex, high-stakes implementation and upgrade programs across existing and new clients.
You will engage directly with our clients and delivery partners to C-Suite Exec level to ensure that our delivery standards meet the high-quality expectations of the insurance market and that programs are completed on time, within scope and budget, and with a level of quality that turns customers into lifelong advocates of EIS organisation and technology.
This is a hybrid position, which will involve homeworking, working at our office site locations and on customer premises. Domestic and international travel will be required.
Given the regional nature of this role and the customers to whom you will be delivering, the successful candidate for this role will have a home base within the region.
Key Responsibilities
Building Customer Trust & Advocacy: Engage directly with senior stakeholders within client and partner organisations to build trust, confidence and advocacy in our organisation, technology, delivery capability and results.
Leadership: Lead, constructively challenge, inspire and coach our teams, partners and customers within delivery programs creating a trusted, high performing environment.
Precision in Delivery: Adopt a "zero-defect" mentality, ensuring programs within your portfolio are delivered to time, cost and quality parameters.
Program & Performance Assurance: Assure the delivery of programs within your portfolio to deliver to customers and our business target objectives.
Customer Issue Remediation: Own and drive remedial actions where necessary
📌 VP Professional Services (España)
🏢 EIS
📍 España