Our client is a fast-growing logistics scale-up on a mission to transform how goods move. Currently in a strong growth phase, they are building a powerful SaaS platform used by both customers and transport partners and they’re just getting started.

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They combine cutting-edge technology with top-tier customer service and, more importantly, they invest in people. This is not a “hire fast, replace fast” environment, they focus on growing their teams, nurturing potential, and building long-term careers.
If you're an Account Manager Bilingual in French who’s eager to learn, take ownership, and grow quickly in a dynamic scale-up environment, this is the kind of place where you can truly thrive
Key languages
- French: Bilingual proficiency or equivalent
- English: Full professional level
- Spanish: Full professional level

Main responsibilities
- Act as the main operational point of contact for customers




- Collaborate with the Customer Care team to resolve inquiries or incidents
- Identify upselling opportunities based on client needs
- Carry out important communications: reports, operational changes, updates, etc
- Perform monitoring and corrections on scoring and metrics (picking errors...)
- Create and present operational reports on the performance of your clients
- Operations and coordination with the warehouse
- Coordinate with the warehouse team product inflows, B2B shipments, stock audits, etc
- Inform and coordinate regarding the campaigns of your assigned clients
- Coordinate operational priorities and guarantee the efficient use of resources
- Communicate the specific needs and requirements of each client to the logistics team
- Solve problems in real time, escalating when necessary to avoid service interruptions

Core skills/experience
- Previous experience in account management, customer service, logistics or the eCommerce se

📌 Junior Account Manager with French (Vilafranca del Penedès)
🏢 Babel Profiles
📍 Vilafranca del Penedès