Hello

Las cualificaciones, habilidades y toda la experiencia relevante necesaria para este puesto se pueden encontrar en la descripción completa a continuación.

At Factorial, we're looking for a new Account Manager Enterprise for the Spanish Market to help us boost the company to the next level .

Ready to be part of the challenge?

About the role

We are looking for an Account Manager Enterprise in the Spanish Market to join our Customer Experience team. You will act as a trusted consultant for Factorial’s largest and most strategic Spanish customers, driving client satisfaction, retention, and growth. You will be in charge of managing and expanding a high-value portfolio, building long-term relationships, deeply understanding client processes and challenges. A key part of your role will be to proactively detect and execute upsell and cross-sell opportunities, positioning Factorial's solutions to maximize customer impact and generate sustainable revenue growth, while also identifying areas of product improvement.

What will you be doing




- Manage a portfolio of Factorial's most important Spanish customers, ensuring a tailored, high-impact approach through regular analysis, creation of data-driven action plans, and proactive execution.
- Recognize and report client trends, risks, and opportunities, while proposing solutions to improve customer journeys, drive product adoption, and identify upsell opportunities that contribute to client satisfaction and net revenue growth.
- Build strong client relationships and act as a strategic partner, maintaining regular interactions (mainly via video calls) to ensure engagement, share product updates, and deeply understand their needs, goals, and challenges, becoming their go-to person for anything related to Factorial.
- Collaborate cross-functionally with Sales, CX, Product, Engineering, and Finance teams to maximize client impact.
- Contribute with your experience by mentoring less experienced peers and sharing best practic

📌 CX Account Manager Enterprise Spanish Market (Barcelona)
🏢 Factorial
📍 Barcelona