- LEADING CUSTOMER EXPERIENCE (CX) MANAGEMENT COMPANY IS LOOKING FOR 34 TELEPHONE CUSTOMER ADVISORS FOR THEIR OFFICES IN VALENCIA (SPAIN). IF YOU ARE A SPEAKER OF FRENCH OR POLISH AND HAVE AT LEAST AN ENGLISH PROFICIENCY AT B2 LEVEL, THEY¿D LOVE TO HEAR FROM YOU.

- JOB DESCRIPTION:

- PROVIDE TELEPHONE SUPPORT TO CUSTOMERS USING CONNECTED VEHICLE SERVICES, ENSURING A CLEAR, EMPATHETIC AND EFFECTIVE EXPERIENCE.

- RESPONSIBILITIES:

- HANDLE INBOUND CALLS AND, WHERE REQUIRED BY THE PROCESS, MAKE OUTBOUND CALLS TO CUSTOMERS.
- SUPPORT CUSTOMERS WITH THE ACTIVATION AND USE OF CONNECTED SERVICES.
- CARRY OUT FIRST-LINE TROUBLESHOOTING.
- CREATE, UPDATE AND CLOSE CASES IN THE CRM, DOCUMENTING EVERY CUSTOMER CONTACT, ACTION AND OUTCOME FULLY AND ACCURATELY.
- HANDLE COMPLAINTS AND CRITICAL SITUATIONS WITH ACTIVE LISTENING, COMPOSURE AND A SOLUTION-FOCUSED APPROACH.

- REQUIREMENTS:

- AT LEAST ONE YEAR OF EXPERIENCE IN TELEPHONE CUSTOMER CARE, A CONTACT CENTRE, A HELP DESK OR FIRST-LINE TECHNICAL SUPPORT.




- FRENCH / POLISH SPEAKER AND AT LEAST AN ENGLISH PROFICIENCY AT B2 LEVEL.
- FAMILIARITY WITH CONTACT CENTRE KPIS SUCH AS QUALITY, FIRST CONTACT RESOLUTION (FCR), CUSTOMER SATISFACTION (CSAT), HANDLING TIMES AND SLA COMPLIANCE.
- UPPER SECONDARY SCHOOL DIPLOMA OR EQUIVALENT QUALIFICATION.

- WE OFFER:

- TRAINING INCLUDED IN THE HIRING PACKAGE, 1-WEEK DURATION (TECHNICAL TRAINING).
- THE COMPANY OFFERS ADVICE AND CONTACTS WITH REAL ESTATE FIRMS REGARDING HOUSING PRICES.
- SALARY RANGE: 18.665 TO 23.000.

Datos de contacto:
CÓDIGO DE OFERTA: 102026572027 Si está inscrito en LABORA, tiene que dirigirse al portal Punt LABORA (https://puntlabora.gva.es/puntlabora?app=ofertas-consultar&cod1;=707167&cod2;=0&t;=EMP⟨=es). Si reside fuera de la Comunidad Valenciana, puede postularse enviando su currículo al correo electrónico [email protected] especificando en el correo su número de DNI/NIE y el número de la oferta 707167-0 como referencia.

📌 TELEOPERADORES (Valencia)
🏢 Jobbydoo
📍 Valencia