Statement of Purpose
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Supervises operational activities as directed by General Manager or other Manager(s) during non-service hours and assists exempt management in supervision during service hours. The position may supervise operational activities during non-peak service hours for limited times of manager absence such as during bank runs, emergencies, etc. The nature of supervision is “work direction.”

Accountabilities
Supervision

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- 1. Supervises open and close activities during non-service hours.

- 2. Provides “work direction” to crew members.

- 3. Addresses performance problems of crew members that require immediate attention;
refers problem to the unit manager for progressive discipline if appropriate.

Q.S.C. Standards

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- 1. Monitors product quality and takes corrective action where necessary.

- 2. Follows store cleaning plan.

- 3. Monitors positional and service line organization.

- 4. Monitors service times and determines efficiency.

- 5. Exhibits positive customer service attitude at all times.

Controls

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- 1. Follows flowcharts, prep projections and “build-to” charts.

- 2. Monitors labor usage against sales readings and recommends corrective action to General Manager where necessary.

- 3. Follows store plans as set by the unit manager.

- 4. Controls food cost by minimizing waste.





Training and Performance Management

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- 1. Assists in training and cross-training of positional skills, as directed by the unit manager.

Policies and Procedures

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- 1. Follows all procedures in the Operational Procedures Manual.

- 2. Ensures time card accuracy and wage/hour compliance during non-service shift for which he/she is responsible.

- 3. Adheres to cash control and banking policies, knows register procedures.

- 4. Maintains safe working conditions by following all safety and security policies and procedures;
notifies unit manager of any accident or injury.

- 5. Ensures dress policy is followed at all times.

- 6. Follows all maintenance procedures and Preventative Maintenance Schedule duties.

Employee Relations

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- 1. Uses consistent and appropriate practices in carrying out supervision and “work direction” accountabilities.

- 2. Alters the unit manager to any performance and/or discipline problems, providing sufficient information for the unit manager to take corrective action as required.

Employment Standards
Knowledge

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- 1. Thorough knowledge of Wendy’s Operational Procedures and Standards.

Education

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- 1. High School graduate or equivalent educational certificate. xhfqzwm

Experience

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- 1. At least 1 year of experience in the restaurant industry.

Age Requirement

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- 1. Must be at least 18 years of age.

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📌 Shift Supervisor (Sevilla)
🏢 Carlisle
📍 Sevilla