Location: Barcelona, SpainWe have a great opportunity within the Perfumery & Beauty Business Units as a Customer Experience Specialist based in Barcelona, Spain.Key ResponsibilitiesEnsure an effective and efficient day-to-day order management/customer experience operations (including processing customer orders, changing orders, removing order blocks, etc.)Regularly communicate with sales, logistics (including transportation and warehousing), accounts receivable and planning to resolve issues and ensure that customer expectations are metBuild an intimate relationship with DSM-Firmenich customers and internal stakeholdersManage daily escalations and issuesMonitor relevant indicators that measure the level of service and propose related action plans for service improvementsProactively seek innovative ways to enhance customer's satisfaction and improve DSM-Firmenich operating efficienciesWe bringWork in a dynamic and highly rewarding multicultural environmentAttractive compensation packagePossibility to grow within the companyFlexible work-time arrangementsYou bring3-5 years related experience with Planning and/or Customer CareFluent in English and French/Italian (optional)Excellent planning,



organizational and communication skillsStrong negotiation and problem solving skillsDetail oriented and able to work both independently and within a team environmentExcellent computer skills in MS office applications (Word, Excel, Access) and the ability to quickly learn new software/ERP packages, knowledge of SAP environment is a plusFamiliar with working in an industrial (ideally in Flavors & Fragrances) environmentTeam player and network builderEqual Opportunity StatementAt dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve.We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you.And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.

📌 Customer Experience Specialist (Barcelona)
🏢 dsm-firmenich
📍 Barcelona