About the positionWe believe in the power of hiring. Because the potential for people to do something outstanding has everything to do with being in the right role, on the right team, at the right time. That’s where Greenhouse comes in – from recruiting to on-boarding, we make software to help every company be great at hiring.Greenhouse is looking for aSenior Account Manager, Enterpriseto join our team in the Barcelona office!As customer-facing product experts, our Customer Support Specialists lead our efforts to showcase Greenhouse as not just a set of useful recruiting features, but as a platform for organizational change. You’ll be a part of a team that has a high bar for customer happiness and strives to help our customers transform the way they hire.Often cited by our users as the "best thing about Greenhouse," Senior Account Executives work with our Customer Success, Product, and Engineering teams to provide a level of support that best helps our stakeholders. This unique opportunity puts you in the best position to have insight into the product roadmap, manage expectations for future releases, and elevate our customers’ experience with Greenhouse.Who will love this job:Anadvocate- you thrive on engaging with our customers, working hard to help them succeedAproblem solver- you creatively find solutions and discover workarounds using the resources availableAwordsmith- you communicate clearly, concisely, and with a friendly toneAhelper- you are friendly and patient, crafting a positive experience for our customers with each interactionAnefficient worker- you juggle priorities without breaking a sweat,



maintaining an excellent level of organizationAgreat teammate- you contribute ideas to elevate your greater team and help them succeedWhat you’ll do:Serve as first point of contact for all support communications – primarily via email and online chat – to answer questions, provide assistance, troubleshoot issues, and route product feedback appropriatelyDiagnose and resolve customer issues with products in the Greenhouse Suite, escalating as needed to ensure timely follow-up and satisfactory resolutionExpand your knowledge of our products and technical skills via both training and practical experienceProvide recommendations for continuous product and process improvementYou should have:Customer-facing work experienceExcellent problem solving and analytical skillsProven perseverance when resolving customer requestsA passion for learning and sharing knowledge with othersExcellent written and verbal communication skillsPrior experience resolving technical issues using chat and email, a plusYour own unique talents! If you don’t meet 100% of the qualifications outlined above, tell us why you’d be a great fit for this role in your cover letter!Who we are:At Greenhouse, we celebrate having a diverse group of hardworking employees – and it hasn’t gone unnoticed. In 2019,



we were ranked #4 in Fortune’s Best Workplaces in New York and #5 in their Best Company Culture. We’ve also been recognized as a Best Company for Diversity by Comparably, and have been named to Inc. Magazine’s Best Workplaces list. We pride ourselves on fostering a collaborative culture throughout every step of a Greenhouse employee's journey. From day one of our interview process to executive "Ask Me Anything" sessions, we consistently cultivate an inclusive environment.We offer a full slate of benefits from competitive salaries, stock options, medical, dental and vision coverage, versátil vacation, commuter benefits, a 401(k) plan and a paid parental leave program.Our success in making companies great at hiring depends on our ability to create a diverse, equitable and inclusive environment. To that end, we’re committed to attracting, developing, retaining and promoting a diverse workforce, and infusing DE&I; throughout all of our internal practices. By ensuring that every Greenie is able to bring a diversity of talents to our work, we’re increasingly capable of living out our mission and providing real insight from our products to support our customers. We encourage people from underrepresented backgrounds and all walks of life to apply. Come grow with us at Greenhouse, where we’re building a team to face the world’s increasingly complex and diverse hiring needs.Applicants must be currently authorized to work in the United States on a full-time basis.If you are based in California, we encourage you to read this important information for California residents linked here.

📌 Senior Account Manager (Barcelona)
🏢 Examplecorpsandbox
📍 Barcelona