Customer Success – Spanish PortfolioLas Rozas (On-site)About SimplifaeSimplifae is a European leader in e Procurement and market intelligence, bringing together multiple platforms across Iberia and Poland. With AI-powered technology and deep market expertise, Simplifae enables organizations to make smarter, data-driven decisions.Position OverviewAs aCustomer Success Manager (Spanish Portfolio), you will manage and grow relationships withSpanish-speaking clients, ensuring high retention, customer satisfaction, and revenue expansion.You will combinecustomer success and commercial acumen, acting as a strategic partner to clients while identifying opportunities to increase adoption and generate additional value.Key ResponsibilitiesManage a portfolio ofSpanish clients, ensuring strong engagement and satisfaction.Driverenewals and retention, proactively identifying at-risk accounts.Deliverconsultative support, helping clients maximize value from Simplifae solutions.Identify and executeupsell and cross-sell opportunities.Manage commercial processes, including proposals and contract updates.Maintain accurate client data inCRM systems.Analyze customer behavior, feedback,



andmarket trendsto inform strategy.Collaborate cross-functionally to improve product adoption and customer outcomes.Act as atrusted advisor and key point of contactfor clients.Education & ExperienceUp to3 years of experiencein Customer Success, Account Management, or similar roles.Experience with CRM platforms (Salesforce, Pipedrive, Dynamics 365, or similar).Background inSaa S, B2 B services, or digital platformspreferred.Bachelor’s degree in a relevant field (preferred).Skills & CompetenciesStrong communication and relationship management skills.Commercial mindset with provenupselling/cross-selling ability.Analytical and data-driven approach.Ability to manage multiple clients and priorities effectively.Problem-solving and adaptability.Fluent inSpanish and English(mandatory).Portuguese is a plus.Why This Role MattersThis role is key to:Expanding Simplifae’s presence in theSpanish market ;
Drivingcustomer lifetimevalue and revenue growth ;
Ensuring consistent and high-quality customer experience;
Supporting strategic growth across international portfolios.What We OfferInternational exposure across Iberian markets;
Opportunity to work in afast-growing tech environment;
Strong career development path;
Competitive salary and benefits.

📌 Customer Success (Madrid)
🏢 Simplifae
📍 Madrid