We're looking for a Customer Service Engineer to join our Customer Service Team in Granada, Spain.Our Technology:We’re the world leader in Resilient Positioning, Navigation and Timing (R-PNT) solutions that improve the reliability, performance and safety of critical applications, and high-risk operations, even in GPS/GNSS denied environments.We provide virtually fail-safe GNSS and PNT solutions for military and commercial applications worldwide.We provide ultra-precise synchronization devices (sub-ns) and frequency distribution for applications that require a high degree of reliability and precision by enabling different technological solutions based on the White‑Rabbit PTP.ResponsibilitiesWork with a friendly and positive team to solve issues with our devices based in mentioned technologyWork with operating systems based on Linux and WindowsWork on White Rabbit and PTP protocol (packets transmission, fibers, SFP, telematics, etc.)Work on international projects with scientific and industrial installations and projects all around the worldDesign topologies and setups for customers to replicate their issues in our laboratory with our devicesPerform administrative tasks with powerful tools such as SFDC to manage tickets, escalation, municate effectively to explain the issue to non‑technical customersAnswer customers' questions by phone and email related to our devices, accurately troubleshoot issues, open support tickets and appropriately escalate and assign tickets to internal resources as necessaryQualificationsFinished degree in Computer Engineering, Electronic Engineering,



Telecommunications Engineering or related TIC Engineering background including Technical Degrees (FP)Knowledge in developing and debugging device drivers, bootloaders, and board support packages (BSP)Knowledge of Local Area Network (LAN) and Wide Area Network (WAN)Linux user and programmer: low level drivers, scripts, peripheral configurations, librariesExperience diagnosing hardware and software failures, communicating remediation plans to users, and providing status updatesExcellent problem‑solving and communication skills, ability to provide step‑by‑step technical help, both written and verbalTeam player, ready to learn and proactiveUser‑level Spanish and English languages is a requirementAt least 2 years of experience working in a Support Service roleDesirable SkillsKnowledge of FPGAs, ARMs, So Cs technologiesKnowledge in timing system technologies: NTP, PTP, White Rabbit, MRF, etc.Knowledge in SCRUM, JIRA or agile methodologiesBenefitsBe part of a leading and expanding companyHealth insuranceFlexible work scheduleInternational and dynamic environment in Granada, Spain with some travels and collaborations with other teams in France and the United StatesHigh possibilities to grow inside the companyProfessional Career PlanSafran is an equal opportunity employer who does not discriminate based on race, color, citizenship, religion, gender, sexual orientation, national origin, age, disability, veteran’s status or any protected category. We encourage veterans and people with disabilities to apply.

📌 Customer Service Engineer. Granada (Spain)
🏢 safransed
📍 Granada