Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.

Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real‑time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.

Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world‑class investors and driven by rapid AI innovation across multiple product lines.

At Aircall, you’ll join a company in motion. We’re ambitious, product‑driven, and execution‑focused, with visible impact, fast decisions, and real growth.

How we work at Aircall

We’re customer‑obsessed, data‑driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast‑moving environment where trust and impact matter, you’ll feel at home here.

We are looking for an outstanding Solutions Engineer to join the Revenue team in an amazing tech startup located in Madrid.

As our premier Solutions Engineer dedicated to supporting Iberia, with a secondary focus on the French market, you will drive immediate value for both our team and our customers from your very first day.

Operating at the nexus of Sales, Customer Relations, and Product,



the Solutions Engineering Team empowers all departments with the vital technical expertise required to reach their goals.

Key Responsibilities

- Technical Expertise and Solutioning: Provide deep technical knowledge of Aircall's offerings, including our product capabilities, virtual agents, APIs, integrations. Guide clients in designing and leading Proof of Concepts (POC) to showcase Aircall’s value in their specific context.
- Requirements Discovery and Solution Mapping: Collaborate with prospects and clients to uncover technical requirements and map out how Aircall can integrate seamlessly with their existing tools and workflows.
- Demo and Presentation Delivery: Deliver compelling demos and presentations that translate complex technical solutions into clear, understandable value propositions tailored to the audience's needs.: Work closely with internal teams (e.G., Sales, Product, Partner Managers) and third‑party partners to manage and influence the direction of deals and ensure successful technical implementations.
- Objection Handling and Deal Strategy: Address client concerns and objections effectively, leveraging your technical expertise to position Aircall favorably and co‑own the process of moving opportunities through the sales funnel.
- Knowledge Sharing and Documentation: Build and maintain internal and external documentation, sharing best practices, workflows, and technical knowledge to empower both the internal team and our broader developer community.
- Customer Centricity: Maintain a customer‑first approach in all engagements, ensuring that solutions are designed with their needs and expectations at the forefront.

Qualifications
- Technical Skills: Familiarity with front‑end and back‑end development, REST APIs, webhooks, cloud architecture, and data analytics. Proficiency in at least one programming language (e.G., JavaScript, Python, Ruby) is a plus.
- Solutioning Mindset: Ability to propose creative and efficient solutions that meet client needs while managing expectations and minimizing unnecessary complexity.
- Communication and Value

📌 Solutions Engineer - Iberia & Fime (Madrid)
🏢 Aircall
📍 Madrid