Professionally manage and resolve customer inquiries, complaints, and requests, ensuring timely and effective communication while adhering to service level agreements (SLAs)Facilitate smooth customer onboarding processes, ensuring accurate setup of customer accounts, and delivering system training where needed to support customer successCollaborate cross-functionally with teams such as Sales, Finance, and Operations to ensure a seamless customer experience, from order processing to issue resolutionMaintain accurate and up-to-date customer information and service requests in relevant systems, ensuring data integrity and supporting performance tracking and reportingConduct regular reviews of customer accounts to assess performance, identify improvement opportunities, and provide actionable insights to enhance customer satisfactionSupport continuous improvement initiatives by contributing ideas and feedback on optimizing customer service processes, reducing operational inefficiencies, and increasing service levelsPlay a key role in customer retention efforts by proactively addressing issues,



monitoring customer satisfaction metrics, and identifying opportunities for service enhancementAct as a customer advocate within the organization, ensuring that customer needs and concerns are effectively communicated and addressed in collaboration with internal stakeholdersAbout the Role:Account analysis and proactive actions to avoid Customer complaints and dissatisfaction;
also avoid account deviations and pallet lossesAccurate and on time reporting, monitoring progress and analysisFully understand CSO business process to enable optimization and efficient account managementSkills & Knowledge:Interpersonal Savvy, Drive for Results, Process Management;
Learning on the flyHighlevel of knowledge in Access and Excel is mandatory: queries, macros, links between tables and data basesCommercial and customer centricity mindsetDesirable experience in similar position of Commercial account management

📌 Customer Service Coordinator (Madrid)
🏢 Chep
📍 Madrid