Reports to: Club Manager

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Status: Full Time/Part Time/Non-Supervisor/Non-Exempt

Job Summary
Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties And Responsibilities

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- Greet/meet potential members, providing a great customer experience.
- Handle front desk related tasks:
- Answering phone calls in a polite and friendly manner to assist with questions or concerns.
- Taking info calls and tours
- Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
- Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
- Help maintain the neatness/cleanliness of the club.

Essential Behavior Requirements

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- Customer Service: communicates and interacts with customers (including coworkers and the public)



in a way that exceeds the customer’s wants and needs.
- Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
- Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
- Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
- Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

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- Honesty and good work ethic
- Strong customer service skills
- Basic computer proficiency

Physical Demands

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- Standing and walking at least 75% of the shift
- Talking in person or on the phone at least 75% of the shift
- Must be

📌 Customer Service Representative (Vega del Codorno)
🏢 Baseline Fitness
📍 Vega del Codorno