German-Speaking Account Manager – Customer Success & Optimization*Location:Barcelona, SpainWork Type:On-site (with potential hybrid model)Schedule:Full-time (39h/week)Job DescriptionWe are looking for aGerman-speaking Account Managerto join a dynamic team inBarcelona. In this role, you will focus oncustomer success, retention, and account optimization, supporting clients while helping them improve performance and grow their business.You will build strong relationships with customers, optimize account performance, and identify opportunities for growth through product and process improvements.ResponsibilitiesAccount Management & Client SuccessProvide ongoing support and relationship management for new and existing clientsBuild strong long-term partnerships and ensure high customer satisfactionProactively address client questions, concerns, and needsSupport clients in optimizing account performance and improving service qualityManage a portfolio of accounts and monitor account performanceUse CRM and customer success tools to track progress and manage workflowsMeet outreach targets and engagement KPIsEnsure consistent progress toward client growth and retention goalsIdentify opportunities for account growth and operational improvementsCollaborate with internal teams and stakeholders to deliver the best resultsStay updated on industry trends and new toolsParticipate in training,



development, and knowledge-sharing initiativesRequirements1–2 years of experience in Customer Success, Account Management, or a client-facing roleBA/BS degree or equivalent practical experienceC2 level of German and proficient EnglishStrong communication, relationship-building, and problem-solving skillsProven ability to work in aperformance-driven environmentStrong organizational skills and ability to manage multiple accounts simultaneouslyExcellent written and verbal communication skillsExperience usingCRM platforms (e.G., Salesforce or similar tools)Background inhospitality, property management, or related industriesStrong analytical and problem-solving abilitiesAbility to improve processes and identify opportunities for growthEmotional intelligence and strong interpersonal skillsSolution-oriented mindset and proactive approach to challengesAbility to collaborate effectively within cross-functional teamsSalary & BenefitsUp to €3,500 performance bonus/yearRelocation support for candidates outside SpainReferral programwith bonuses for successful referralsContinuous training, certifications, and career development opportunitiesClear career growth path within an international environmentModern office location inBarcelonanear the waterfront

📌 German-Speaking Account Manager – Customer Success & Optimization (Barcelona)
🏢 Cross Border Talents
📍 Barcelona